CredReviews

OPay Reinvents Customer Service in Nigeria with Innovation and Accessibility In a market where speed and reliability matter, OPay is showing that great fintech products must be paired with great service. The company has introduced a hybrid approach — combining physical service outlets with robust in-app and live-chat support — aimed at improving accessibility, dispute resolution, and overall customer trust. A practical hybrid model: physical centers + digital support While many fintechs operate entirely online, OPay has deliberately blended offline and online service channels. The result is a model that serves both digitally savvy users and customers who prefer face-to-face help. This hybrid approach recognizes that many people still value in-person assistance for sensitive financial matters. What customers can expect OPay’s service upgrades focus on three practical improvements: Walk-in support: Multiple physical...